1. Definitions
1.1 ISANOA intimates based in Zeewolde
1.2 Customer: the person with whom ISANOA intimates has entered into an agreement.
1.3 Parties: ISANOA intimates and customer together
1.4 Consumer: a customer who is also an individual acting as a private person
1.5 You should read these Terms and Conditions before placing an order. When you order products from ISANOA intimates, you agree to these Terms and Conditions.

2. Applicability of general terms and conditions
2.1 These terms and conditions apply to all quotations, offers, activities, orders, agreements and deliveries of services or products by or on behalf of ISANOA Intimates
2.2 ISANOA intimates is entitled to refuse orders or to request additional information. If an order is not accepted, this will be communicated without stating the reason.
2.3 Parties can only deviate from these terms and conditions if they have expressly agreed to do so in writing.

3. Prices and shipping costs
3.1 All prices charged ISANOA intimates are in Euros and exclusive of any other costs such as administrative costs, levies and travel, shipping or transport costs, unless expressly stated or agreed otherwise.
3.2 Invoice exempt from OB pursuant to article 25 of the OB Act
3.3 All prices used ISANOA intimates for its products or services, on its website, social media or otherwise communicated, ISANOA intimates may change at any time.
3.4 Increases in the cost prices of products or parts thereof, which ISANOA intimates could foresee at the time of making the offer or coming into effect of the agreement, may result in price increases.
3.5 The consumer has the right to dissolve an agreement as a result of a price increase as referred to in paragraph 3, unless the increase is the result of a statutory regulation.
3.6 If you decide to cancel your partial order, we will not refund the shipping costs.

4. Payments
4.1 After placing an order, the customer will receive a confirmation by email stating the total cost, including shipping costs. Payment is always made in full in advance.
4.2 The client authorizes ISANOA intimates to perform all actions necessary to make payment by the method of payment chosen by the client.

5. Right of Withdrawal

5.1 Products may be returned within 14 days of delivery without giving a reason. ISANOA intimates may ask for a reason but the customer is not obliged to give it.

5.2 Returns may be refused at any time if they do not comply with ISANOA intimates return policy.

5.3 Shipping costs are only refunded when the entire order is returned.

5.4 If you receive a gift with your order because you exceed a certain amount, and by returning items you fall below that minimum order amount or you return the entire order, you must also return the gift. Otherwise, the value of the gift will be deducted from the amount credited.

6. Delivery
6.1 Delivery takes place while supplies last.
6.2 Delivery of products ordered online takes place at the address specified by the customer.

6.3 When your order is delivered to a package point and not picked up, the purchase amount minus €7.95 will be credited as soon as the package is received by us. To cover the costs incurred by us.

7. Delivery time
7.1 The delivery time of all products of ISANOA intimates is maximum 5 working days (excluding holidays) unless communicated otherwise or the product is ordered on pre-order.
7.2 The delivery times communicated by ISANOA intimates are indicative and do not entitle the customer to rescission or damages if exceeded, unless the parties have expressly agreed otherwise in writing.
7.3 The delivery time commences when the customer has fully completed the (electronic) ordering process and has received an (electronic) confirmation thereof from ISANOA intimates
7.4 Exceeding the stated delivery time does not entitle the customer to compensation or to rescind the agreement.

8. Packaging and shipment
8.1 If the packaging of a product delivered has been opened or damaged, the client must have a note made by the carrier or delivery person before taking delivery of the product, failing which ISANOA intimates cannot be held responsible for any damage.
8.2 If the client takes care of the transport of a product himself, he must report any visible damage to products or packaging to ISANOA intimates prior to transport, failing which ISANOA intimates cannot be held liable for any damage.

9. Complaints
9.1 The customer must examine a product delivered or service rendered by ISANOA intimates for any shortcomings as soon as possible.
9.2 If a product delivered or service rendered does not meet what the customer could reasonably expect from the agreement, the customer must inform ISANOA intimates as soon as possible, but in any case within 10 days of discovering the shortcomings.
9.3 The customer shall provide as detailed a description as possible of the shortcoming, including photographic evidence, so that ISANOA intimates is able to respond adequately.
9.4 The customer must demonstrate that the complaint relates to an agreement between the parties.

10. Modification of the agreement
10.1 If, after the conclusion of the agreement for its execution, it appears necessary to modify or supplement its content, both parties shall timely and by mutual agreement modify the agreement accordingly.

11. Amendment of general terms and conditions
11.1 ISANOA intimates is entitled to amend or supplement these general terms and conditions.
11.2 Changes of minor importance may be made at any time.
11.3 Major substantive changes will be discussed ISANOA intimates with the client to the extent possible.
11.4 The client is entitled to terminate the contract in the event of a material change to the general terms and conditions.

12. Discounts 

12.1 Discounts are only valid during the sale period, the cannot be settled afterwards.

12.2 The €5.00 welcome discount cannot be combined with other promotions and discounts. 

12.3 If you receive a gift with your order because you exceed a certain amount, and by returning items you fall below that minimum order amount or you return the entire order, you must also return the gift. Otherwise, the value of the gift will be deducted from the amount credited.