1. Definitions
1.1 ISANOA intimates located in Zeewolde
1.2 Customer: The person with whom ISANOA intimates has entered into an agreement.
1.3 Parties: ISANOA intimates and customer together
1.4 Consumer: a customer who is also an individual and acts as a private person
1.5 You must read these Terms before placing an order. When you order products from ISANOA intimates, you agree to these terms.

2. Applicability of general terms and conditions
2.1 These terms and conditions apply to all offers, quotations, work, orders, agreements, and deliveries of services or products by or on behalf of ISANOA Intimates.
2.2 ISANOA intimates is entitled to refuse orders or request additional information. If an order is not accepted, this will be communicated without stating the reason.
2.3 Parties can only deviate from these terms if they have expressly agreed to do so in writing.

3. Prices and shipping costs
3.1 All prices that ISANOA intimates applies are in euros and exclusive of any additional costs such as administration fees, levies, and travel, shipping, or transport costs, unless explicitly stated otherwise or agreed otherwise.
3.2 Invoice exempt from VAT based on article 25 VAT Act
3.3 All prices that ISANOA intimates applies for its products or services, on its website, social media, or otherwise communicated, may be changed by ISANOA intimates at any time.
3.4 Increases in the cost prices of products or parts thereof, which ISANOA intimates could foresee at any time when making the offer or concluding the agreement, may lead to price increases.
3.5 The consumer has the right to dissolve an agreement due to a price increase as referred to in paragraph 3, unless the increase is the result of a legal regulation.
3.6 If you decide to cancel your partial order, we will not refund the shipping costs.

4. Payments
4.1 After placing an order, the customer will receive a confirmation email stating the total costs, including shipping fees. Payment must always be made in full in advance.
4.2 The customer authorizes ISANOA intimates to perform all actions necessary to process payment using the payment method chosen by the customer.

5. Right of withdrawal

5.1 Products can be returned within 14 days of delivery without giving a reason. ISANOA intimates may ask for a reason, but the customer is not obliged to provide one.

5.2 Returns can be refused at any time if they do not comply with ISANOA intimates' return policy.

5.3 Shipping costs are only refunded when the entire order is returned.

5.4 If you receive a gift with your order because you exceed a certain amount, and by returning items you fall below that minimum order amount or return the entire order, you must also return the gift. If this does not happen, the value of the gift will be deducted from the credited amount.

6. Delivery
6.1 Delivery takes place while stocks last.
6.2 Delivery of online ordered products takes place at the address specified by the customer.

6.3 If your order is delivered to a parcel point and not picked up, the purchase amount minus €7.95 will be credited once the package has been received back by us. To cover the costs we incurred.

7. Delivery time
7.1 The delivery time for all ISANOA intimates products is a maximum of 5 working days (excluding holidays) unless otherwise communicated or the product is ordered on pre-order.
7.2 The delivery times stated by ISANOA intimates are indicative and do not entitle the customer to cancellation or compensation if exceeded, unless explicitly agreed otherwise in writing by the parties.
7.3 The delivery time starts when the customer has fully completed the (electronic) ordering process and has received an (electronic) confirmation from ISANOA intimates.
7.4 Exceeding the stated delivery time does not entitle the customer to compensation nor the right to cancel the agreement.

8. Packaging and shipping
8.1 If the packaging of a delivered product is opened or damaged, the customer must have the carrier or delivery person make a note of this before accepting the product, otherwise ISANOA intimates cannot be held liable for any damage.
8.2 If the customer arranges transport of a product themselves, they must report any visible damage to products or packaging prior to transport to ISANOA intimates; otherwise, ISANOA intimates cannot be held liable for any damage.

9. Complaints
9.1 The customer must examine a product delivered or service provided by ISANOA intimates as soon as possible for any shortcomings.
9.2 If a delivered product or service does not meet what the customer could reasonably expect from the agreement, the customer must notify ISANOA intimates as soon as possible, but in any case within 10 days after discovering the shortcomings.
9.3 The customer provides as detailed a description as possible of the shortcoming, including photographic evidence, so that ISANOA intimates can respond adequately.
9.4 The customer must prove that the complaint relates to an agreement between the parties.

10. Changes to the agreement
10.1 If after concluding the agreement it becomes necessary to change or supplement its content for execution, both parties will timely and mutually adjust the agreement accordingly.

11. Changes to general terms and conditions
11.1 ISANOA intimates is entitled to modify or supplement these general terms and conditions.
11.2 Minor changes can be made at any time.
11.3 ISANOA intimates will discuss major substantive changes with the customer as much as possible.
11.4 The customer has the right to terminate the agreement in case of a significant change in the general terms and conditions.

12. Discounts 

12.1 Discounts are only valid during the sale period and cannot be applied retroactively.

12.2 The €5.00 welcome discount cannot be combined with other promotions and discounts. 

12.3 If you receive a gift with your order because you exceed a certain amount, and by returning items you fall below that minimum order amount or return the entire order, you must also return the gift. If this does not happen, the value of the gift will be deducted from the amount credited.