FAQ
Sizing
How do your sizes work?
The sizing system of ISANOA is based on sister sizes.
A sister size is a bra size where the cup size remains the same, but the band size changes. This means that the cups have the same volume, but the circumference of the bra is different.
For example, a 75B has the same cup volume as a 70C and 80A.
At ISANOA, we have combined these cup volumes with an adjustable circumference so you can perfectly adjust the bra to your size.
Want to know which size you need? View our size charts here.
What size should I order?
Here you will find our size chart. Still not sure? Then send an email with your bra and clothing size to info@isanoa.com for personal size advice.
Can I try on the lingerie somewhere?
At this moment, all our items are only available online. It is not possible to visit us to try on the articles.
Shipping, exchange & return
What are the shipping costs?
Shipping to the Netherlands is free over €75.00. Under €75.00 you pay €3.95 shipping costs
Shipping to Belgium is free over €75, under €75 you pay €3.95.
Other European countries
Germany: €4.95 - free over €75.00
France: €8.95 - free over €200.00
Italy: €8.95 - free over €200.00
Austria: €6.95
Finland: €10.45
Hungary: €14.95
Luxembourg: €14.95
Portugal: €7.95
Switzerland: €7.95
Outside Europe
United states: €15.95 - free over €200
Canada: €15.95 - free over €200
Is the country you want to order from not listed here? Send us an email and we'll see what we can do for you.
Do you ship internationally?
Yes! We currently ship from our warehouse in the Netherlands to the following countries:
INSIDE EUROPE
Belgium: €3.95 - free over €75.00
Germany: €4.95 - free over €75.00
France: €8.95 - free over €200.00
Italy: €8.95 - free over €200.00
Austria: €6.95
Finland: €10.45
Hungary: €14.95
Luxembourg: €14.95
Portugal: €7.95
Switzerland: €7.95
OUTSIDE EUROPE
United states: €15.95 - free over €200
Canada: €15.95 - free over €200
Is the country you want to order from not listed here? Send us an email and we'll see what we can do for you.
When will my order be shipped?
All orders placed from Monday to Friday before 16:00 are shipped the same day. Orders after 16:00 are shipped the next working day.
Do I get a track & trace?
Yes. As soon as your order has been shipped, you will receive your track & trace code via the provided email address.
Can I return my order?
Yes, you can exchange or return your order if it is not to your satisfaction.
You can register your return via the following link: return Register return
Exchanging items for another size is free within the Netherlands and Belgium.
return costs:
Netherlands: €5.00
Belgium €10.45
Germany €10.85
Can I modify / cancel my order?
It is sometimes possible to change / cancel your order after it has been placed. We try to ship your order as quickly as possible, so please contact our support as soon as possible via info@isanoa.com. Once your order has been packed, it is no longer possible to make changes or cancel the order.
I have received a damaged item, what should I do?
We work hard to ensure that all sold items are of the highest quality. In the unlikely event that you have received a damaged item, please contact our support via info@isanoa.com with your order number and photographic evidence. Items that are damaged as a result of normal wear and tear, accidental damage, or misuse of the item are not considered defective.
I did not receive the €5.00 welcome discount
You usually receive the welcome discount within a few minutes in your mailbox. Haven't received it? Send us an email at info@isanoa.com and we will look into it with you.
Still need help?
Can't figure it out completely? Contact our customer service.